...Santus Kumar Deb; Shohel Md. Nafi; Nandita Mallik; Marco Valeri Purpose The aim of this study is to measure the mediating effect of emotional intelligence on job satisfaction and firm performance of small business and to identify the critical success constructs and significant path of emotional...

... Publishing Limited Licensed re-use rights only Emotional intelligence Negative emotions Intercultural service encounters Knowledge management Banking sector Moreover, EI has been classified into two broader categories: The first category is called “recognition of emotions”, which includes...

...). The emotional intelligence of an individual also plays a critical role in establishing his/her knowledge of hiding tendencies. de Geofroy and Evans (2017) underscores that emotionally intelligent people tend to stay away from knowledge hiding practices. Knowledge hiding can eventually take its toll from...