... styles Employee relations Employee behaviour Customer services quality Individual psychology Heterogeneity reflects the fact that no customer is exactly alike; each has unique needs and demands. A tax accountant may, for instance, provide different service experiences to two different...

... Employee behaviour Employee turnover Focus on employee spirituality in the workplace is one of the important trends in business in the twenty‐first century (Shellenbarger, 2000). Burack (1999) argued the fast growing interest and durability of workplace spirituality originate largely from two...

...‐being. Thus, teams provide important psychological resources for employees that are often maintained via reciprocity processes and these can include productivity gains. © Emerald Group Publishing Limited 2009 Team working Motivation (psychology) Employee behaviour After discussing...