... styles Employee relations Employee behaviour Customer services quality Individual psychology © Emerald Group Publishing Limited 2010 Based on the discussion above, the first two hypotheses are as follows: H1. Joy is positively related to the degree of employee‐perceived...

... 2006 Relationship marketing Competitive advantage Market orientation Employee relations Customer relations One of the greatest challenges facing firms today is how to gain an advantage over competitors in satisfying customer needs (Kandampully, 1998). This is being driven primarily...

...David Hay © Emerald Group Publishing Limited 2004 --> Quality of life Quality management Employee relations Business ethics Quality of life/quality of management: the importance of relational consciousness Abstract Western economic thought remains moulded...

... Deregulation Utilities Employee relations Over the past several years, there has been a steady movement toward deregulation of the electric industry on an international basis. Several factors prompted this trend, primarily higher energy prices in some sectors of the market. Certain countries...