... these issues in the total quality management literature. Design/methodology/approach This study constructs and analyses a research framework by analysing the replies of 260 executives in senior and intermediate positions across 21 quality-certified universal banks in Ghana, using the Smart PLS methodology...

...Abraham Ansong; Angelina Afua Agyeiwaa; Robert Ipiin Gnankob Purpose This study aims to investigate the influence of responsible leadership on employee duty orientation in the manufacturing sector of Ghana by using job satisfaction as a mediating variable. Design/methodology/approach...

... frontline service employees develop ownership and responsibility for customers are still lacking. The purpose of this paper is to address the question, “Why do frontline service employees engage in responsible customer service behaviors and protect the interests of customers in Ghana?" Design/methodology...

... might be mediated by levels of corporate social responsibility (CSR) implementation. Design/methodology/approach The authors used data obtained from 211 new ventures operating in Ghana. Multiple regression analysis was used to test the hypotheses. Findings The authors found that CSR...

... and leader development in a developing country like Ghana. The leadership literature is vast (see Blunt and Jones, 1997 ; Dash, 2005 ; House et al., 2004 ; Nienaber and Roodt, 2008 for relevant reviews). Kondo (2002) indicates that leadership is a much observed but little understood...