... countries) across several technologies and platforms (i.e. websites, internet of things, mobile applications and social media networks). Originality/value This study further extends the literature on EMO and provides answers to the questions related to the variation in SMEs’ e-marketing adoption...

...Chien‐Ta Bruce Ho; Wen‐Chuan Lin Purpose The purpose of this paper is to develop a multiple item scale for measuring internet banking service quality. Design/methodology/approach This research adopts the dimensions of electronic service quality (e‐service quality) and customer‐perceived...

... that customers utilize in their assessment of overall online satisfaction. Jay Kandampully can be contacted at: kandampully.1@osu.edu © Emerald Group Publishing Limited 2008 Electronic commerce Customer satisfaction Internet Travel Customer services quality The growth of the online...

... the growth of the internet and mass customization. Alderson's concepts provide an effective framework for explaining current phenomena and extending outmoded models. Originality/value The four main Alderson concepts evaluated in this paper have not been emphasized as a group before, nor have they been...

...Audrey Gilmore; Damian Gallagher; Scott Henry Purpose The purpose of this paper is to report on a study that re‐examines the impact of the internet on small to medium‐sized enterprise marketing activities, following a similar study four years earlier (2000) in order to see what, if any, changes...

...Russell Williams; Rulzion Rattray; Alexandra Stork Information exchange is important in any transaction but is perhaps particularly important for transactions in the travel and tourism industry where information gratification plays such a crucial role. Internet‐based technologies allow...

...Veysel Kula; Ekrem Tatoglu This paper investigates the nature and extent of Internet use and the role of firm‐ and industry‐specific factors affecting Internet adoption by SMEs in an emerging market economy, Turkey. Based on the evidence from a sample of 237 manufacturing SMEs with Internet access...

... on the above views, we select a number of variables that seem to be relevant to the attributes of the Web, together with some typical consumers’ characteristics, to be examined as determinants of Web‐shopping. Drawing on the literature that is pertinent to consumption innovations and the Internet...

... Project Office (ECISPO) in encouraging and informing SMEs by using the Internet as an educational, informational and networking tool. The methods employed by the ECISPO are evaluated against an information processing model. The authors then question the validity/usefulness of the site usage statistics...

... environment. The mixed support for cognitive learning styles is extended further by Laurillard’s (1979) persuasive comment: © MCB UP Limited 2002 Learning Knowledge management Communications Internet Through its Information Society policy the European Commission formally recognises...

...Richard Cardinali Examines the current status of Internet tax both in the USA and Europe to ascertain, if, indeed, leveling the playing field is required or if milking the cash cow is in order. It also examines legislation and court rulings from the USA and Europe and examines some...

...Lih Fang Khoo; Paul Foley The Internet book industry demonstrated that prices of books are indeed converging. Figure 1 depicts the trend experienced in the UK. It shows a spread of US$6 (standard deviation of 4.16) in January 1999 and only a spread of US$4(standard deviation of 2.06) in June...

... © MCB UP Limited 2001 --> Information retrieval Internet Surveys Most business information searches on the Internet ranked as unsuccessful Keywords Information retrieval, Internet, Surveys Results from a survey "How effective are you at finding information...

...Christopher Mabey; Andrew Thompson Worst sites are from those companies that clearly are showing no interest in the Internet at all. They include Associated British Foods, Anglo American Corporation and British Aerospace. © MCB UP Limited 2001 --> Internet Top British...

... © MCB UP Limited 2000 --> Internet Business development Growing business investing in Internet potential Keywords: Internet, Business development An overwhelming 75 per cent of respondents in a recent survey of growing business believe that e-commerce...

... Ben Dutton, author of the report, commented: these three factors underpin Prudential's strategy in its launch of EGG. The choice of a separate brand name is recognition that the demands on a direct financial services provider are different. EGG is designed to appeal to the typical Internet user...

... © MCB UP Limited 1999 --> Internet Business Shopping Agents Economics Reports Agents will trigger huge increase in e-commerce Keywords Internet, Business, Shopping, Agents, Economics The volume of electronic commerce - which already accounts for around...

...Norman Bishop The role of the telephone company has evolved over the years and is still changing. “Telcos” are now solution providers helping businesses and people gain business advantage through communication. Examines the potential for telecommunication providers as Internet service providers...

... disadvantaged groups are not excluded from the digital money environment. © MCB UP Limited 1999 Money Internet Banking New technology There is a real drive towards digital money, not just in Europe but in the world. That the drive is powered by technology: that Moore’s Law drives...

... should be made in cultural alignment to increase the potential return on investing in the information superhighway. Differences between the “Internet” culture and the French culture are highlighted. © MCB UP Limited 1998 In the last year there has been an upsurge in interest regarding...