...Chien‐Ta Bruce Ho; Wen‐Chuan Lin Purpose The purpose of this paper is to develop a multiple item scale for measuring internet banking service quality. Design/methodology/approach This research adopts the dimensions of electronic service quality (e‐service quality) and customer‐perceived...

... according to usefulness and relevant criteria, where increased competition between universities and business schools for research grants should be established, such that the greatest number of publications, with the highest impact factors and most citations trigger most funding. Measurements and rankings...

...Anders Pehrsson Purpose The purpose of this paper is to extend understanding of business relatedness, a concept that is central to diversification issues. These questions are put forward: What characterizes existing types of measurements of business relatedness? What are the weaknesses...

...Göran Svensson The author argues that the unidirectional measurement and evaluation of the dependence in a specific relationship is not enough to understand the existing dependence between two actors in a dyadic relationship, but a bi‐directional approach may be necessary. Furthermore, a bi...

.... It is the combination of productivity, quality and ethics which will establish the management culture of the future. Provides guidelines to sow the seeds for the basis of improved operations performance and business excellence. © MCB UP Limited 1995 Ethics Management Measurement Productivity Quality...