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Keywords: Quality dimensions
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Journal Articles
Customer perceptions of quality – a study in the SPA industry
Available to Purchase
Journal:
European Business Review
European Business Review (2016) 28 (6): 657–675.
Published: 10 October 2016
... carried out in one country. The main implication for research is a better understanding of quality dimensions and perceptions of service quality in the SPA industry. Practical implications The study provides a comprehensive insight into the dimensions of quality for SPA visitors. Moreover, four...
