...Julen Castillo Apraiz; Nicole Franziska Richter; Jesus Matey de Antonio; Siegfried Gudergan Purpose This study aims to advance understanding about quality management (QM) practices by clarifying how competitive strategy conditions the impacts of exploitative and explorative QM practices...

...Adele Berndt Göran Svensson; Lai Siu Mane David Lai Wai; Ashley Keshwar Seebaluck; Viraigyan Teeroovengadum Purpose The purpose of this paper is to investigate into the usage of information technology (IT) to support the various quality management (QM) processes through empirical analysis...

...Stefan Lagrosen; Yvonne Lagrosen Purpose The purpose of this paper is to study the fundamentals of quality management, to examine the deeper layers of quality management and propose a tentative framework of its profound foundations. Design/methodology/approach The paper is conceptual...

...Iñaki Heras Saizarbitoria; Germán Arana Landín; Martí Casadesús Fa Purpose This paper aims to analyse and show the influence on European companies' performance of the two most important models for quality management (QM) practice popularised in recent years: the ISO 9000 and the European...

...David Hay © Emerald Group Publishing Limited 2004 --> Quality of life Quality management Employee relations Business ethics Quality of life/quality of management: the importance of relational consciousness Abstract Western economic thought remains moulded...

...Martí Casadesu´s; Gerusa Gime´nez; Iñaki Heras The ISO 9000 standard for quality management systems was accepted by the International Organisation for Standardisation in 1987. Since then, large companies and SMEs have been obliged to open their doors to something new, “the culture of quality...

.... Tel: +44 (0)20 7421 2704 or The Publications Department, British Quality Foundation. Tel: +44 (0)20 7654 5000. Business is sweet on quality street: competitiveness drives quality in UK companies Keywords Quality management, United Kingdom Quality management is no longer seen as just...

... learning culture in the company) and apply it in any environment, however underdeveloped in terms of the tools of quality management it may be. But the key to success lies in the second factor for success. It is suggested that in order for a CI programme to be sustainable it has to be viewed as long term...