... itself in the form of lower of prices as a consequence of constant efficiency gains and reduced employment within the manufacturing sector. One important factor is rarely noted in this regard: the role of business services in the re‐organisation of our economies. Service industries Property...

... services quality Service industries Marketing The sub‐component of intangibles also consists of two dimensions: 1. Interactive intangibles. This refers to the doings, actions and reactions generated by service providers, service receivers, enabling service equipment and others...

...K. Metaxiotis Purpose Intelligent solutions, based on expert systems (ES), to solve complicated practical problems in various sectors are becoming more and more widespread. However, the role of expert systems in the improvement of service industry has not yet been studied in the research community...

...Zillur Rahman The diversity of the service sector makes it difficult to come up with managerially useful generalizations concerning marketing practice in service industry, but IT and the Internet are causing fundamental changes in the economics of service industry. The Internets influence...