... Limited 2009 Service industries Property rights Entrepreneurialism Ownership and its transfer have been the guiding maxim underlying the research stream on the non‐ownership‐perspective of services that started in the 1960s ( Judd, 1964 ; Lovelock and Gummesson, 2004). For example...

... services quality Service industries Marketing In the 1930s, Converse (1930) stressed the importance of services in the field of marketing. Other early research efforts in services date back to the 1960s (Gustafson and Ricard, 1964 ; Rathmell, 1966 ; Donabedian, 1966 ; Hutchinson and Stolle...

...K. Metaxiotis Purpose Intelligent solutions, based on expert systems (ES), to solve complicated practical problems in various sectors are becoming more and more widespread. However, the role of expert systems in the improvement of service industry has not yet been studied in the research community...

...Zillur Rahman The diversity of the service sector makes it difficult to come up with managerially useful generalizations concerning marketing practice in service industry, but IT and the Internet are causing fundamental changes in the economics of service industry. The Internets influence...