Keywords: Value
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Journal Articles
Journal Articles
Journal Articles
European Business Review (2002) 14 (4): 276–286.
Published: 01 August 2002
... industries, such as steel in the UK, are forced to look for ways to add value beyond the technical qualities of their products. Grönroos (1990) supports this, advising that in the “service society”, manufacturing needs to adapt to the new order of demands to achieve and maintain competitive advantage...

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