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Keywords: Value gaps
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Journal Articles
Journal:
European Business Review
European Business Review (2025) 37 (1): 164–191.
Published: 16 August 2024
...David Eriksson; Per Hilletofth; Wendy Tate; Kim Hua Tan Purpose This study aims to explore and theorize value gaps within value chain management (VCM) by extending the service quality gap model to the context of global manufacturing value chains. Design/methodology/approach Drawing upon a case...
