...Abdulfattah Yaghi; Ihsan Yaghi Purpose The United Arab Emirates (UAE) is one of the few countries where nationals make up less than 20 percent of the total population and less than 2 percent of the workforce. Hence organizations in the public and private sectors are highly diverse in terms...

... of a case study organisation in relation to the selective critical success factors (leadership approach and continuous improvement) that are widely acknowledged as being crucial for the successful implementation of total quality management (TQM) regardless of the type of organisation. The case study...