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Keywords: Total quality management
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Journal Articles
Working towards total quality management in Saudi Arabia
Available to Purchase
Education, Business and Society: Contemporary Middle Eastern Issues (2012) 5 (3): 187–199.
Published: 14 September 2012
... of a case study organisation in relation to the selective critical success factors (leadership approach and continuous improvement) that are widely acknowledged as being crucial for the successful implementation of total quality management (TQM) regardless of the type of organisation. The case study...
Journal Articles
Create superior customer values: new direction for Middle Eastern airlines
Available to Purchase
Education, Business and Society: Contemporary Middle Eastern Issues (2008) 1 (4): 287–299.
Published: 03 October 2008
... function. Abdel Moneim M.B. Ahmed can be contacted at: abdel.ahmed@adu.ac.ae; abdelmoneimah@gmail.com © Emerald Group Publishing Limited 2008 Competitive advantage Middle East Airlines Tourism Total quality management The importance of total quality management (TQM...
