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Keywords: Service quality
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Journal Articles
Journal:
Engineering Computations
Engineering Computations (2026) 43 (8): 3171–3191.
Published: 21 January 2026
... in line. This improves service quality and avoids queues. Also, the simulation model will help identify gaps in the restaurant. Design/methodology/approach The research utilizes Arena simulation software to develop a model that simulates a typical South African restaurant. The model focuses...
