The purpose of this paper is to evaluate and analyse the criteria and sub‐criteria of an excellence model for construction that would aid construction contractors in measuring and improving their business performance.
The methodology of evaluation was based on similar evaluations of total quality management frameworks and excellence models in the literature. The developed model was measured via a questionnaire survey. The questionnaire as a measuring instrument was evaluated in terms of reliability and validity using techniques such as factor analysis, multiple correlation, and Cronbach's alpha. The weights of the criteria were empirically calculated using factor regression coefficients.
The criteria and sub‐criteria of the proposed construction excellence model were confirmed using empirical data, and the criterion weights were suggested on an empirical / scientific basis.
The model is limited as a managerial tool: it can increase the chances of success, but not guarantee it. The model was evaluated on, and therefore limited to, large construction contracting organisations.
The main benefit of the construction excellence model is that it provides criteria and sub‐criteria for an excellence model developed for and evaluated by construction companies. It has a more comprehensive and wider coverage of performance criteria relevant to the construction industry than other excellence models.
