.../methodology/approach Guided by organisational learning (OL) as the theoretical lens, a 21-month action research (AR) project explored one HA’s defects management and learning processes. Findings OL has the potential to reduce defects in new homes but is a secondary task which is reliant on a defects...

.... Design/methodology/approach – LPS was implemented in two large state-owned construction projects through an action research process. The data collection methods included interviews, observations and a survey questionnaire. Findings – The findings identify benefits including improved construction...

... is a new way to organise work of a research centre, and its core is collaboration with the customer. During the follow‐up process, feasibility study and development of a research‐based process, approaches of the Action Research were applied. A market study and two external evaluations were made that gave...