... delays. Thus, the proposed integrated BSC and QFD framework can serve as a systematic and structural approach for measuring the strength of influence of the enablers of delay mitigation against the financial perspective. Construction project management Causes of delay Balanced scorecard (BSC...

... the dependency of various factors in a particular field. Therefore, this research utilizes resulted casual loop diagrams to quantify and rank the causes of delay by relying on the experts’ judgments and applying the DEMATEL method. The Battelle Memorial Institute of Geneva developed the DEMATEL method...