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Keywords: Client satisfaction
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Journal Articles
Engineering, Construction and Architectural Management (2025) 32 (5): 2844–2869.
Published: 05 February 2024
... cost, time, quality, client satisfaction, innovation and responsiveness. Design/methodology/approach The present study employed a quantitative approach to achieve the research objectives. Accordingly, a multi-item survey questionnaire was prepared to gather data from 392 project managers from...
Journal Articles
Engineering, Construction and Architectural Management (2025) 32 (2): 1254–1277.
Published: 06 October 2023
.... However, the topic of client satisfaction, which drives industry development by targeting clients' demands, has gone unnoticed. Therefore, the current study aims to investigate client satisfaction with UCWS products in Hong Kong by finding its influential factors. Design/methodology/approach...
