...Chu Chu Myat Thwe Win; Tharindu C. Dodanwala; Djoen San Santoso Purpose The present study developed an integrated model to evaluate the relationship between service quality, brand image, customer satisfaction and customer loyalty in the context of Myanmar’s construction industry. Design...

... alternative for real estate development projects while maximizing customer satisfaction and project profit. Design/methodology/approach The research proposes a model that generates all construction phasing alternatives and performs decision-making to rank all possible phasing alternatives. The proposed...

... 24 05 2016 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Housing Customer satisfaction Supervision Construction management Procurement Conflict resolution A number of problems continue to hinder the success of post conflict...

... Licensed re-use rights only Project management Customer satisfaction Performance measures Design management Critical success factors Project participants satisfaction Designers have a major role in accomplishing successful projects with satisfied clients in the construction industry...

...Perry John Forsythe Purpose – The impact of service quality on customer satisfaction during detached housing construction in Australia is investigated for a targeted customer – one whose expectations focus on “price and product” and not “service quality”. The purpose of this paper is to see...

...Perry John Forsythe Purpose The study aims to assist contractors in strategically managing customer satisfaction by applying marketing theory to housing construction. It specifically aims to investigate service quality as an input to pre‐purchase (pre‐contract) expectations in the made‐to‐order...

... satisfaction phenomenon and benefit clients and construction consultants. Jianxi Cheng can be contacted at: j.cheng@wlv.ac.uk © Emerald Group Publishing Limited 2006 Continuous improvement Performance management Customer satisfaction Decision making Construction industry United Kingdom...

... Construction industry Quality Perception Customer satisfaction Tolerances The need for quality tolerances has re‐emerged as a significant means of managing quality. Early uses of tolerances spawned from the need for production efficiency, but now businesses need to use tolerances to ensure consumer...

...S. Thomas Ng Purpose As many construction clients now require their consultants to seek accreditation under ISO 9000:2000, demonstrating customer satisfaction and continual improvement as required by the latest standards will become an important aspect for consultant practices. However...

...' perception of the brief development concept. Finally, to quantify the 30 brief developing drivers. The questions asked and the analysis of the responses are discussed in the following sections. © Emerald Group Publishing Limited 2005 Dynamic audit Construction industry Customer satisfaction...