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Keywords: Customer services quality
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Journal Articles
Modelling customer perceived service quality in housing construction
Available to Purchase
Engineering, Construction and Architectural Management (2008) 15 (5): 485–496.
Published: 05 September 2008
... leaving them more reliant on service quality as a surrogate means of assessment. Housing Construction industry Customer services quality Australia © Emerald Group Publishing Limited 2008 Perry Forsythe can be contacted at: perry1@bigpond.net.au In recent years service quality...
