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Keywords: ISO 9000 series
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Journal Articles
Engineering, Construction and Architectural Management (2016) 23 (2): 114–133.
Published: 21 March 2016
..., and therefore, organisational performance (Coffey, 2010 ; Cheung et al., 2011). Indonesia Performance Construction management ISO 9000 series Organizational Culture Assessment Instrument Quality management system © Emerald Group Publishing Limited 2016 Debby Willar can...
Journal Articles
Engineering, Construction and Architectural Management (2005) 12 (6): 519–532.
Published: 01 December 2005
... and improve their QMSs with respect to improving the satisfaction of their clients. © Emerald Group Publishing Limited 2005 Quality management ISO 9000 series Constuction engineering Consultants Customer satisfaction Hong Kong The quality of service delivered by a consultant has seldom...
