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Keywords: ISO 9000 standards
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Journal Articles
Some empirical observations of service quality in construction
Available to Purchase
Engineering, Construction and Architectural Management (2000) 7 (2): 191–201.
Published: 01 February 2000
... for design firms to implement ISO 9000 quality management and assurance standards so as to improve their service quality is discussed. © MCB UP Limited 2000 Design firms ISO 9000 standards Rework Service quality Time boxing Value Engineering. Construction and Architectural Management 2000...
