.... However, the topic of client satisfaction, which drives industry development by targeting clients' demands, has gone unnoticed. Therefore, the current study aims to investigate client satisfaction with UCWS products in Hong Kong by finding its influential factors. Design/methodology/approach...

... bargaining between policymakers and targeted groups. Originality/value Policy instruments choice is a complicated process, which is shaped by the interaction of many influential factors. However, the impact of these factors on CDW policy choice is largely overlooked. This study will contribute...