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Volume 7, Issue 5
1 October 1994
Executive Development Cover Image for Volume 7, Issue 5
Case Report| October 01 1994

Keeping the Customers Satisfied: The Real Business of Management Development

Judy Oliver
Head of Professional Support, Corporate Resources, Kent County Council, UK, and a member of the Development Advisory Group for MBS.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6011
Print ISSN: 0953-3230
© MCB UP Limited
1994
Executive Development (1994) 7 (5): 18–22.
https://doi.org/10.1108/09533239410795064

The management development market has become client‐led but it remains difficult to make sense of a saturated market. Presents an investment formula for management development which has been applied in Kent County Council.

Keywords: Assessment, Business schools, Evaluation, Investment, Kent County Council, Learning, Management development, Public sector, Training techniques
© MCB UP Limited
1994
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