British Telecom: On the right lines? Available to Purchase

Explains how British Telecom researched and implemented competence‐based development programmes. Describes their strategy for personal development planning among 20,000 managers. Reports on trials of development centres designed around specific skills leading to identification of participants level of competence. Concludes that putting resources into getting the development process right may be more important than concentrating on the accuracy of competence‐based assessment.