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Keywords: Customer care
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Journal Articles
Journal:
Executive Development
Executive Development (1991) 4 (2)
Published: 01 June 1991
...Jan Jewers Reports on a programme designed to produce an effective,successful, action‐orientated team from a group of long serving individuals representing a variety of departments. Describes the involvement of the managers in creating the programme using work‐related examples in customer care...
Journal Articles
Journal:
Executive Development
Executive Development (1990) 3 (3)
Published: 01 September 1990
... is improving internal communication and that “being nice to people not only can be but ought to be profitable”. © MCB UP Limited 1990 Personal development Management development Induction Training Customer care Shops ...
