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Keywords: Customer satisfaction
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Journal Articles
Journal:
Executive Development
Executive Development (1993) 6 (5)
Published: 01 December 1993
... and serve their customers better. © MCB UP Limited 1993 Customer satisfaction Customers Strategic planning ...
Journal Articles
Journal:
Executive Development
Executive Development (1991) 4 (4)
Published: 01 December 1991
... development. Describes career development at the National and Provincial Building Society. Concludes that using“customer‐conscious” procedures results in more satisfied and committed clients. © MCB UP Limited 1991 Career development Customer satisfaction Services marketing Management development...
