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Keywords: Customer service
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Journal Articles
Journal:
Executive Development
Executive Development (1994) 7 (6): 4–6.
Published: 01 December 1994
... the needs of people in each store. The development of a competency framework was also essential to support the achievement of critical success factors. © MCB UP Limited 1994 Customer service Food industry Management development Management styles Performance appraisal Personal development...
Journal Articles
Journal:
Executive Development
Executive Development (1992) 5 (1)
Published: 01 March 1992
...Chris Harris; Sarah Merchant Examines how one of Britain′s largest bingo companies, Top Rank put in place a major training programme in 90 clubs across Britain to improve customer service. Shows the process of identifying the need for training, finding a suitable programme (actually customizing...
Journal Articles
Journal:
Executive Development
Executive Development (1990) 3 (2)
Published: 01 June 1990
...Stephen Hall Suggests major factors that will enable service companies to become winners in the 1990s. Includes comment on strategic vision in service delivery, customer needs, communicating leadership vision to front‐line people and the necessary investment in training. Discusses“customer service...
