...Robert Freeburn Discusses vocal skills and how their use may enhance the image of the speaker and add to the impact of a speech, talk or presentation. Emphasizes the importance of changes in tone, spontaneity of presentation and using the voice to reinforce the material. Unlocking...

...Peter Youdale Suggests that poor communication gives rise to more management and human relations problems than all other causes put together. Offers practical steps to improve abilities. Recognises the need to ask questions, project a clear and positive image and make sure people know the why, how...