... on the list[ 1 ]. Since the grapevine is a “fact of life” in all businesses, its characteristics must be studied by managers who expect to deal with it and utilize it effectively and efficiently in order to encourage quality productivity. Several characteristics of grapevines can be identified...

...Paula O’Brien Quality has become an increasingly important issue. Describes a survey conducted within a training organization examining the implementation of a quality initiative BS 5750. Its implementation in the service sector is relatively new and therefore documented case studies remain sparse...