The learning outcomes are as follows: extending the basics of electronic monitoring in context of employees in the banking sector; exploring the role of monitoring in banking sector; and assessing the impact of electronic monitoring on employees’ mental well-being.
Psychological wellness was considered as a condition of mental well-being that enabled people to deal with the physical demands of life, realize their skills, be taught, exert appropriate effort and contribute to their community. Employers routinely questioned their employees and monitored those using computerized monitoring mechanisms. Organizations watched their staff to prevent non-work-related use of business resources. The information obtained through surveillance resulted in employee firing and a lawsuit filed by an employee who claimed stress and invasion of privacy. The most damaging effect of employee surveillance was the fear of losing one’s job. For many of us, a job was our sole source of income, and the prospect of losing it creates panic. The lack of trust among employees, supervisors and managers were witnessed in the workplace. Employee monitoring increased stress and anxiety in the workplace due to frequent monitoring behavior. The current case discussed the above settings in greater detail, the authors attempted to comprehend the well-being of banking sector personnel in terms of electronic monitoring. The absence of trust among employees, supervisors and managers is witnessed in the workplace. Employee monitoring was widely considered technique that employers use to guarantee that their employees would not abuse the resources granted to them to establish a healthy working environment. The case revolves around the branch head of HDFC Bahraich, Anurag Mishra who is facing conundrum within a juncture of employee monitoring impacting the well-being of employee.
The case is intended to students pursuing their graduation and post-graduation in human resource management. The case also provides suitable insights for the banking employees.
Teaching notes are available for educators only.
CSS 6: Human Resource Management.
