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Keywords: Business process improvement
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Case Studies
Not just another coffee chain: can Nothing Before Coffee grow without losing its flavor?
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–8.
Published: 13 February 2026
... recognizable information to protect confidentiality. © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Business formation Business process management Business process improvement Anand Jain, born and brought up in Jaipur, India, came from...
Case Studies
Dvara Doordrishti – revolutionizing agricultural insight with digital technology
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–8.
Published: 03 December 2025
... Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Digital transformation Data-driven decision-making Agritech Agriculture and technology Business process improvement Technology management IT strategy "The rains were late again this year,” lamented Parvati...
Case Studies
Chipsy IT services: delivering digital transformation in pharmacy
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–9.
Published: 21 November 2025
... to protect confidentiality. © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Business process improvement Innovation IT strategy Project management Technology management As the clock struck midnight on January 1, 2024, while the world...
Case Studies
Khushboo Pouch and Packaging – “adapt to change”: a case on succession planning
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–24.
Published: 13 November 2023
...%) with a complex and fragmented supply chain (GJEPC, 2020); the pouch industry was also the same and competitive. Family business Succession planning Change Decision-making Entrepreneurship Family firms Business process improvement Leadership Small businesses Bhavesh initially employed Mr...
Case Studies
Cotton Web Limited: a journey from disintegrated complaint handling to an efficient and robust e-complaint management system
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–19.
Published: 22 August 2023
... Teaching notes are available for educators only. Subject code CSS 7: Management Science. Aleena Shuja can be contacted at: aleena.shuja@umt.edu.pk © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Business process improvement Customer...
Case Studies
From music industry to content industry: a story of Sun Eater Records
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–42.
Published: 19 August 2022
... are quite distinct, and the videos are made first, said Kukuh, in Karena Podcast Episode 8, September 17, 2020. Idhar Resmadi can be contacted at: idharresmadi@telkomuniversity.ac.id © Emerald Publishing Limited 2022 Emerald Publishing Limited licensed re-use rights only Business process...
Case Studies
College of Business Administration: change and growth
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–19.
Published: 11 April 2022
... Limited 2022 Emerald Publishing Limited Licensed re-use rights only Business process improvement Business process management Strategic management/planning Leadership Human resource management The College of Business Administration (CBA) was a private higher education institution...
Case Studies
DigiYatra – a digital experience for air travelers
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–20.
Published: 01 April 2022
.... Supplementary materials Teaching notes are available for educators only. Subject code CSS 11: Strategy. Sheetal Khanka can be contacted at: sheetal.kulchand@gmail.com © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Innovation Business process...
Case Studies
Livestock online marketplace “Pashushala.com”: standardizing unstandardized operating procedures
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–18.
Published: 31 August 2021
... Limited 2021 Emerald Publishing Limited Licensed re-use rights only Business process improvement Transport operations Supply chain design/risk Standardization Service operations Startups have splurged the Indian markets with businesses ranging from clothing to delivery to renting...
Case Studies
On the way of making alagrand.com a grand business!
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–27.
Published: 05 December 2020
... Entrepreneurship Enterprise resource planning E-commerce Capital investment/resource allocation decisions Business process improvement Operations strategy It was a summer afternoon of May 2019, when faculties of the management institute in Ahmedabad, Gujarat, India, went to meet their alumnus at his...
Case Studies
The passport nightmare: business process analysis in public service
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–24.
Published: 02 July 2020
... at: adrian.ramirez@asu.edu © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Business process improvement Business process management Operations/process management Performance measurement/metrics Service operations Workflow management Monday, October 15...
Case Studies
Rethinking Quatrro’s execution strategy: capturing the small and medium-sized enterprise market
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–29.
Published: 12 December 2019
... as the Chief Operating Officer. Monica was a Chartered Accountant (CPA equivalent in India), had worked in accounting and payroll outsourcing for more than 20 years, and quickly became a core member of the start-up team. Business development Business process improvement Business process management...
Case Studies
Implementing evaluation for positive organizational changes: IBA-public school Sukkur, Pakistan
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–27.
Published: 27 November 2019
... management Performance measurement/metrics Business process improvement The staff at IBA-PSS comprised of teaching and nonteaching employees. Teaching staff numbered up to 144 educators with a male-female ratio of 2:1, whereas the nonteaching staff numbered almost 100 along with a few temporary...
Case Studies
Spreading zoo animal diseases: Has Al Ain Zoo developed an effective program to deal with the threat?
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–20.
Published: 05 October 2019
... Business process improvement Corporate strategy Crisis management Disaster management Strategic management/planning Strategy In addition to the contingency plan, Al Ain Zoo gathers methodically stockpiled all the equipment and supplies required to handle a disease outbreak: personal protective...
Case Studies
Accurate arc: to grow or not to grow?
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–12.
Published: 25 July 2019
... in order to get a strategic competitive advantage in the industry. Neha Seth can be contacted at: neha_seth01@yahoo.com © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Business process improvement Strategy Capital investment/resource...
Case Studies
Learning from another SBU: strategizing growth at SEE-Tech
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–30.
Published: 07 December 2018
... Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes. Complexity academic level For MBAs and working professional’s training. Subject Code CSS 3: Entrepreneurship Business process improvement...
Case Studies
Ajman Digital Government: the way forward to digest digitalization
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–20.
Published: 21 June 2018
... and to put those lessons learned into action. We learn wisdom from failure and it is very important for our team to view lessons learned as serving a useful purpose”. Project management Technology transfer IT strategy Customer relationship management Business process improvement A 2017...
Case Studies
Transformation of public distribution system in Chhattisgarh: Dr Raman Singh’s leadership
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–18.
Published: 24 May 2018
... Limited Licensed re-use rights only Organizational behaviour Business process improvement Event strategy/leadership Public administration Having 30 years’ experience of public service Dr Raman was very well aware of this situation. The motivations of Indian bureaucracy were not always...
Case Studies
ACSESim: Agile and Lean software development in practice
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–25.
Published: 06 February 2018
.... Mentoring Service operations Business process improvement Lean production/Toyota production system Continuous improvement/kaizen The founders realised that there was a market to provide such tools, as a software package, to their customers. They consequently partnered with a student completing her...
Case Studies
Trashy bags: sustainability crisis of a sustainable business
Available to Purchase
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–32.
Published: 23 June 2017
... Small businesses Social enterprise Business process improvement Stuart Gold stared at them: shelves and shelves of colourful bags made of repurposed waste material. Trashy Bags had made its name in Ghana over its 7 years of existence by producing one-off bags across multiple product lines...
