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Keywords: Customer services quality
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Case Studies
Case Provider:
Emerald Emerging Markets Case Studies
Emerald Emerging Markets Case Studies 1–11.
Published: 17 October 2012
... Emerald Group Publishing Limited Licensed re-use rights only Services marketing Service profit chain Service failures Service recovery Service recovery paradox Customer services quality I have Held My Ground as Human History Has Unfolded in Its Timeless Procession of Laughter and Tears...
