... our policies and disrespected the authority of our staff.” Customer relationship management Customer satisfaction Services marketing Hotel management Hospitality industry There are many other Riads in Marrakech that are better placed and much nicer, clean, and well maintained...

... Emerald Publishing Limited Licensed re-use rights only Hospitality industry Hotel management Operations management Service operations Mr Parag Patil was sitting in his office ready for the check-in of the wedding group of Tripathi and Baldota family. Patil was the front office manager...

... only Hospitality industry Service management Risk management Hotel management Amidst the resurgence of the hospitality industry in 2023, the general manager of Nam Nghi Resort, located on the captivating Phu Quoc Island in Vietnam, found himself at a pivotal crossroads. The past few years...

...-use rights only Hotel management Marketing strategy Hospitality industry Accounting It was a sunny afternoon on Monday, December 19, 2022, in Pune, Maharashtra, India. Christmas Eve was just a week away, and like all business hotels worldwide, Hotel King’s Cross, Pune, also had...

...Belinda Nwosu; Edidiong Edem Esara Learning outcomes At the end of the case, a successful learner will be able to:▪ develop sound criteria to guide investors entering into hotel management agreements (HMAs);▪ reconcile principal and agent disputes through the lens of an agency framework; and▪...

... Human resources management Crisis management Business sustainability Tourism and hospitality Employee job satisfaction Training and development Hotel management Hospitality management Personnel management Recruitment Job security Hospitality industry Job satisfaction It was 12 p.m...

... TCA strategy in Al Ain City and Al Dhafra City. Tourism industry Tourism development Urban tourism Investor relations Hospitality industry Hotel management Events are, according to Al Dhaheri, the main product of the TCA. They can be classified as follows...