... Strategy Lean production/Toyota production system Social value creation Hybrid organisations Operations management Change management Contingency theory Quality management Social enterprise The cranking up of Pink’s “what about us?” signalled that it was close to 2 p.m. and that the end-of-week...

... Publishing Limited Licensed re-use rights only Organizational performance Corporate culture Lean production/Toyota production system It was early February in 2016, and Bobby Fairlamb, the General Manager at K-Way’s manufacturing unit, had just attended the yearly strategy meeting with Cape...

... Mentoring Service operations Business process improvement Lean production/Toyota production system Continuous improvement/kaizen Software development is the process of creating programs that can be executed on computer systems (e.g. for the use of performing complex calculations, storing data...

... measurement Process improvement Lean production/Toyota production system George Edwards, the Secondary Manufacturing Department (SMD) Manager for Central Tobacco Plant (CTP), exited the weekly management meeting with a new sense of urgency. Juan Rojas, CTP’s new Managing Director just announced...