EMPOWERMENT: THE US EXPERIENCE Available to Purchase

Examines empowerment from both a US and European view. Puts forward the theory that only by encouraging employees to accept responsibility for their own job, from a satisfaction and performance viewpoint can a better workforce, and therefore a better product issue. Shows, with case examples from the US, how major companies have taken to empowerment and the benefits which they accrued through this. The UK, while lagging behind the US, is making inroads, particularly in the retail trade sector. The overall evidence shows that a significant impact on competitiveness from empowerment can be produced.