Typical organizational improvement initiatives emphasize operational issues such as systems, plans, structures and processes. Relatively little emphasis is placed on releasing the power of human beings into the improvement initiative. To improve successfully,organizations must balance the operational and human factors in the change initiative. The balance begins to emerge as managers internalize eight critical principles of empowerment, namely: protect the dignity of all employees; manage perceptions, not just the “facts”; use organizational authority to release rather than inhibit human potential;use consensus decision making; clarify vision, mission, objectives,goals and job descriptions; unshackle the human desire to be of service to others; come from values; provide the feedback requested by employees. When management is guided by these eight principles, human and operational issues tend to stay in balance. This allows improvement to be unifying, innovative, continuous and permanent.
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1 March 1995
Research Article|
March 01 1995
Eight critical principles of empowerment Available to Purchase
William B. Harley
William B. Harley
President of Harley Training & Consulting, Inc., St Paul, Minnesota, USA, and a Partner with International Management Techniques, Inc., Burnsville, Minnesota, USA., and Management Associates, Sioux City, Iowa, USA
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Publisher: Emerald Publishing
Online ISSN: 1463-4457
Print ISSN: 0968-4891
© MCB UP Limited
1995
Empowerment in Organizations (1995) 3 (1): 5–12.
Citation
Harley WB (1995), "Eight critical principles of empowerment". Empowerment in Organizations, Vol. 3 No. 1 pp. 5–12, doi: https://doi.org/10.1108/09684899510079771
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