EMPOWERING MANAGEMENT IN INNOVATIVE ORGANIZATIONS IN THE 1990s: PART 2 Available to Purchase

Empowerment is the key to business competition and success. The objective is that quality, continuous improvement and customer satisfaction become the responsibility of employees. The hands of upper management are then left free to steer the organization in its desired direction; while middle management become coach‐consultants to the“self‐management work teams” who are at the bottom level of this new and innovative organization. Training from upper management down to the front‐line worker is vital in keeping the momentum of empowerment and quality going.