...Linda R. Logan Based on the interview with Dr Jeff Jolton, discussing study results at the 1995 Annual Quality Congress. Categorizes characteristics of quality, and details which organizations find which characteristics important. Concludes that the customer is the key to a company′s success...

... are related to the business development strategies of mid‐tier accountancy firms and their attempts to develop business by empowering staff below partner level to be more active in this area. The data used come from in‐depth, structured interviews carried out with marketing managers or partners of 12 mid...