...Jenni Gilleard Evaluation is becoming increasingly important as companies seek to measure performance improvement as a result of training initiatives. Describes the introduction of an evaluation process into a self‐study business English writing programme. Suggests that using a suitable pre...

... factors such as having a clear goal and the creation of trust and buy‐in from those involved. Provides real‐life examples of these rules at work. Considers the importance of having valid measures of performance and of testing reality ‐ i.e. not assuming change is working. Leading change can...