Business innovation, that is, the adaptation of management systems to the changing conditions of the environment, is a key factor for organisations if they wish to survive and grow. Total quality management (TQM) has demonstrated its potential to be a successful way for organisations to elimintate costs, improve productivity and gain a competitive edge in the marketplace. However, are TQM and business innovation compatible? The advantages and disadvantages to TQM as a means of developing and facilitating business innovations are discussed in this paper. It is argued that TQM does not hinder business innovation and some of its dimensions can assist an organsation to be more innovative. The compatibility of reengineering, which is a form of business innovation, with TQM is also considered in the paper, along with the effects of TQM on the successful implementation of information technologies.
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1 April 1999
Review Article|
April 01 1999
TQM and business innovation
Angel R. Martínez Lorente;
Angel R. Martínez Lorente
Angel R. Martínez Lorente is Associate Professor in the Department of Economía de la Empresa, University of Murcia, Spain
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Frank Dewhurst;
Frank Dewhurst
Frank Dewhurst is a Lecturer of Operational Research and Director of IT, Manchester School of Management, UMIST, Manchester, UK
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Barrie G. Dale
Barrie G. Dale
Barrie G. Dale is United Utilities Professor of Quality Management at the University of Manchester, Institute of Science and Technology, Manchester, UK
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Publisher: Emerald Publishing
Online ISSN: 1758-7115
Print ISSN: 1460-1060
© MCB UP Limited
1999
European Journal of Innovation Management (1999) 2 (1): 12–19.
Citation
Martínez Lorente AR, Dewhurst F, Dale BG (1999), "TQM and business innovation". European Journal of Innovation Management, Vol. 2 No. 1 pp. 12–19, doi: https://doi.org/10.1108/14601069910248847
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