...Thomas Anning-Dorson Purpose This paper aims to examine the quadratic relationship between customer involvement capability and performance, and innovation of small- and medium-scale service firms. The study answers the critical question of how SMEs make the most benefit from their involvement...

...Yuan-Chieh Chang; Wen-Hong Chiu; Jian-Hang Wang; Min-Jun Teng Purpose The paper proposes customer involvement can be considered an organization-level construct of knowledge creation in the new process development. Specifically, the paper evaluates three distinct organizational practices...