... and its characteristics. This article also examines the behaviours adopted by the actors associated with disruptive innovation (i.e. incumbents, entrants and customers). Findings Overall, this article finds that disruptive innovation has its own elements to be identified, requiring an in-depth...

...Jari Ruokolainen Purpose The purpose of this paper is to explore the important and distinctly under‐researched topic of first customer references, for which a basic descriptive framework is created. The paper also tests the framework, validating it by means of new insights obtained from...

...Ali Yakhlef Purpose The paper seeks to identify the drivers behind the displacement of the locus of innovation from a hierarchical model to a distributed environment including customers, (lead) users, intermediaries and other external stakeholders. Design/methodology/approach Exploring...

... of customer input uncertainty includng the diversity of customer demand and the customer’s disposition to participate in the innovation process. The paper concludes by tracking and innovation process in a consultation between a major global consulting firm and one of its clients. A major impediment...