...Claudia Perillo; Domenica Lavorato; Manuel Villasalero Purpose This study aims to analyse the different levels of human– AI interaction in healthcare and their impact on human expertise within innovation management practices. Specifically, the research seeks to investigate how the use of AI...

... framework to underline the main factors influencing human–GenAI interaction, clarifying how GenAI can support, rather than substitute, human decision-making in complex contexts. Design/methodology/approach The authors collected data using a participant observation methodology by employing...