... research Digital transformation Process management Service design Scheduling Managing variation is a major challenge in all operational systems; reducing variation is a typical aim in efforts to improve performance (Zander, 2002 ; Holweg et al., 2018). In service, and particularly...

... the conceptual structure of the stream and proposes a research agenda for the future. Based on the growth of themes and the strategy map, this study may assist entrepreneurs and practitioners in determining field priorities for strategizing process innovation. Robotic process automation Process management...

... Methodology Product innovation Process management Process planning Knowledge creation H1. Top management support has a positive impact on the application of methods in NPD. Several studies (such as Salomo et al., 2010 ; Cooper and Kleinschmidt, 1986, 2007 ; Cooper...

... the main findings linked to the question: which management characteristics are necessary to manage innovation in the knowledge economy? We shall consider four entities: focus, mastery, intensity and integrity © MCB UP Limited 1999 Innovation Vision Process management Knowledge workers...