...JinHyo Joseph Yun; Xiaofei Zhao; Giovanna Del Gaudio; Valentina Della Corte; Yuri Sadoi Purpose As the restaurant industry is a representative service industry, long-living restaurants could carry the secrets of key factors that are needed to establish “sustainable business models” in service...

...Birgit Helene Jevnaker; Brynjulf Tellefsen; Marika Lüders Purpose – The purpose of this paper is to examine how the development and experimentation with a designer-assisted and collaborative concept-creating approach can provide new insights into the emergent field of service innovations...

...Jay Kandampully Services lie at the very hub of the economic activity of all societies, and interlink closely with all other sectors of the economy. The exponential growth of services internationally has not only intensified competition, but has also simultaneously posed a challenge...

...Claude R. Martin; David A. Horne; Anne Marie Schultz This paper addresses a major impediment to business‐to‐business service innovation. The focus is on the role played by the client in a service dominant offering, compared to product dominant offerings. Part of this concerns the concept...