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Keywords: Service levels
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Journal Articles
European Journal of Innovation Management (2009) 12 (2): 243–256.
Published: 24 April 2009
... communications Service levels User studies RQ3. Do user‐generated and company‐generated services create the same type of service experience? By answering this question, it will be possible to examine whether or not users contribute different types of value in a user‐involvement project...
