... pages, “Mod DB” and “Open Critic”. The data were extracted using web scraping, stored in a relation database and analysed using as statistical package. © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only User involvement Strategy User innovation...

... innovations suggested by the users were more creative and useful than those suggested by the professionals. On the other hand, the suggestions of the professionals were deemed easier to produce. Concludes with a discussion on the contributions and limitations of user involvement, wherein the organisational...