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Jesús Cambra-Fierro
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Journal Articles
Investigating the role of customers’ perceptions of employee effort and justice in service recovery: A cross-cultural perspective
Available to PurchaseMirella Yani-de-Soriano, Paul H.P. Hanel, Rosario Vazquez-Carrasco, Jesús Cambra-Fierro, Alan Wilson, Edgar Centeno
Journal:
European Journal of Marketing
European Journal of Marketing (2019) 53 (4): 708–732.
Published: 20 February 2019
