Keywords: Attention to detail
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Journal Articles

Can frontline employees help consumers improve their financial planning behavior? Implications from triadic analysis

Vida Siahtiri, Welf Hermann Weiger, Christian Tetteh-Afi, Tobias Kraemer
Journal: European Journal of Marketing
European Journal of Marketing (2024) 58 (13): 130–158.
https://doi.org/10.1108/EJM-02-2023-0127
Published: 06 August 2024
... planning behaviors? In doing so, our contribution lies at the nexus of consumers regulating their financial planning behaviors, FLE attention to detail and service customization, leadership and climate in service provision (see Figure 1). Figure 1. Integration of research streams and research gap...
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Includes: Supplementary data
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